Customer-Centric Automotive Service Advisor

Fowler Automotive; Norman (OK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, vision, dental insurances

401K employer matching

Paid Time Off

Parental Leave

Training and development

Job summary

Fowler Volkswagen in Norman, OK is seeking an experienced Automotive Service Advisor to greet customers, listen to repair needs, and clearly communicate with technicians. You will provide accurate estimates, explain costs, and ensure alignment with dealership policies while maintaining high CSI scores.

You will upsell recommended services with integrity, follow up on repairs, notify customers when vehicles are ready, and deliver a positive service experience that encourages trust and repeat

Qualifications

• Requires strong customer service skills and ability to communicate repair needs clearly.
• Ability to explain repairs, costs, and recommendations to customers.

Responsibilities

• Greet customers promptly and courteously.
• Listen to repair needs and articulate them to technicians.
• Provide accurate estimates of repair/maintenance costs.
• Explain repairs and associated costs to customers; deliver active delivery.
• Upsell recommended services with integrity; follow up on each repair.
• Maintain CSI scores and adhere to dealership policies.
• Notify customers when vehicles are ready for pickup.

Skills

Customer Service

Communication

Upselling

Problem Solving

Time Management

Job description

Fowler Volkswagen in Norman, OK is seeking an experienced Automotive Service Advisor to greet customers, listen to repair needs, and clearly communicate with technicians. You will provide accurate estimates, explain costs, and ensure alignment with dealership policies while maintaining high CSI scores.

You will upsell recommended services with integrity, follow up on repairs, notify customers when vehicles are ready, and deliver a positive service experience that encourages trust and repeat