Automotive Quick Lane Service Advisor: Customer Champion

Fowler Automotive; Tulsa (OK); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, vision, dental, life, and disability insurances

401(k) employer matching plan

Paid Time Off and Paid Holidays

Job summary

Fowler Automotive is seeking an Automotive Quick Lane Service Advisor for its Tulsa location. This role blends customer service with scheduling, making customers feel welcome and confident in their vehicle care.

The ideal candidate will greet customers, communicate repair needs, and maintain high Customer Satisfaction Index scores. Competitive compensation and benefits, including medical, dental, and retirement plans, are offered.

Qualifications

• Valid Driver's License and MVR acceptable to our Insurance Carrier.

Responsibilities

• Greets service department customers promptly and courteously.
• Listens to each customer and clearly articulates repair needs to technicians.
• Provides accurate estimates of repair and maintenance costs.
• Follows up on repairs and keeps customers informed of progress.
• Notifies customers when vehicles are ready for pickup.

Skills

Customer service

Communication

Vehicle maintenance knowledge

Job description

Fowler Automotive is seeking an Automotive Quick Lane Service Advisor for its Tulsa location. This role blends customer service with scheduling, making customers feel welcome and confident in their vehicle care.

The ideal candidate will greet customers, communicate repair needs, and maintain high Customer Satisfaction Index scores. Competitive compensation and benefits, including medical, dental, and retirement plans, are offered.