Automotive Service Advisor — Customer Experience Pro

Atamian Honda; Tewksbury (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Atamian Honda in Tewksbury, MA is seeking a Service Advisor to be the primary contact between customers and the service department. You will greet customers, listen to vehicle concerns, document service needs, and coordinate repairs with technicians.

You will prepare estimates, explain recommended services, obtain approvals, schedule appointments, update customers on status, review completed work, maintain service records, and promote dealership services to build lasting relationships.

Qualifications

• High school diploma or equivalent required; automotive training is a plus.
• Experience in automotive service advising or dealership operations is beneficial.
• Proficiency with computer-based service management systems and basic office software.

Responsibilities

• Greet customers and listen to vehicle concerns, documenting service needs.
• Coordinate repair and maintenance work with technicians; prepare estimates.
• Explain recommended services and obtain approvals clearly.
• Schedule service appointments and update customers on vehicle status.
• Review completed work, maintain service records, and promote dealership offerings.
• Support aftersales initiatives to encourage long-term customer relationships.

Skills

Customer service

Communication

Multi-tasking

Technical aptitude

Teamwork

Education

High school diploma or equivalent

Tools

Service management software

Job description

Atamian Honda in Tewksbury, MA is seeking a Service Advisor to be the primary contact between customers and the service department. You will greet customers, listen to vehicle concerns, document service needs, and coordinate repairs with technicians.

You will prepare estimates, explain recommended services, obtain approvals, schedule appointments, update customers on status, review completed work, maintain service records, and promote dealership services to build lasting relationships.