Service Advisor

Atamian Honda; Tewksbury (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Atamian Honda in Tewksbury, MA is seeking a Service Advisor to be the primary contact between customers and the service department. You will greet customers, listen to vehicle concerns, document service needs, and coordinate repairs with technicians.

You will prepare estimates, explain recommended services, obtain approvals, schedule appointments, update customers on status, review completed work, maintain service records, and promote dealership services to build lasting relationships.

Qualifications

• High school diploma or equivalent required; automotive training is a plus.
• Experience in automotive service advising or dealership operations is beneficial.
• Proficiency with computer-based service management systems and basic office software.

Responsibilities

• Greet customers and listen to vehicle concerns, documenting service needs.
• Coordinate repair and maintenance work with technicians; prepare estimates.
• Explain recommended services and obtain approvals clearly.
• Schedule service appointments and update customers on vehicle status.
• Review completed work, maintain service records, and promote dealership offerings.
• Support aftersales initiatives to encourage long-term customer relationships.

Skills

Customer service

Communication

Multi-tasking

Technical aptitude

Teamwork

Education

High school diploma or equivalent

Tools

Service management software

Job description

Company Description

Atamian Honda is a long-standing, family-owned dealership with nearly 100 years of experience serving its local community. The business has grown across generations, evolving from its early days in the 1920s into a modern Honda franchise established in 1976. Today, Atamian Honda offers hundreds of new Honda models and a broad selection of quality pre-owned vehicles from its 40,000-square-foot state-of-the-art facility at 150 Main St in Tewksbury, MA. The dealership proudly serves individuals and families across Lowell, Lawrence, Westford, Billerica, Andover, and surrounding areas. Team members benefit from a stable, community-focused environment with a strong commitment to quality vehicles and genuine customer service.

Role Description

The Service Advisor role is a full-time, on-site position based at Atamian Honda in Tewksbury, MA. In this role, the Service Advisor serves as the primary point of contact between customers and the service department, greeting customers, listening to their vehicle concerns, and accurately documenting service needs. The Service Advisor coordinates repair and maintenance work with technicians, prepares estimates, explains recommended services, and obtains approvals in a clear and transparent manner. Daily responsibilities include scheduling service appointments, updating customers on vehicle status, reviewing completed work, and ensuring a smooth check-in and check-out experience. The role also involves maintaining service records, promoting dealership service offerings, and supporting aftersales initiatives to encourage long-term customer relationships.

Qualifications

• Ability to deliver high levels of Customer Satisfaction through attentive, professional Customer Service.
• Demonstrated commitment to Customer-focused Service, including actively listening to customer needs and providing clear service recommendations.
• Strong Communication skills, both verbal and written, to effectively interact with customers, technicians, and team members.
• Experience with Aftersales activities such as follow-up calls, service reminders, and promoting maintenance plans.
• Previous experience in automotive service advising, dealership operations, or a related customer-facing role is beneficial.
• Proficiency with computer-based service management systems and basic office software.
• Ability to work in a fast-paced environment, manage multiple appointments, and prioritize tasks effectively.
• High school diploma or equivalent required; additional technical or automotive training is a plus.