Automotive Service Advisor: Grow with a Customer-First Team

Confidential; Derry (NH); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Paid training and professional develop

Job summary

Confidential Opportunity in Southern New Hampshire / Northeastern Massachusetts is seeking an experienced Automotive Service Advisor to serve as the primary customer contact throughout the service experience. You will manage appointments, estimates, and repair recommendations, while building trust and loyalty with customers.

The role emphasizes exceptional service, collaboration with technicians, and achieving sales and performance goals in a growing organization.

Qualifications

• Strong customer service and relationship-building skills.
• Proven ability to communicate repair recommendations with confidence and professionalism.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Positive attitude and team-first mindset.
• A passion for helping customers and delivering an exceptional experience.

Responsibilities

• Serve as the primary point of contact for customers throughout the service experience
• Build trust through clear communication, transparency, and follow-through
• Manage appointments, vehicle check-ins, estimates, and repair recommendations
• Keep customers informed throughout the repair process
• Create exceptional customer experiences that drive retention and loyalty
• Work closely with technicians to ensure repairs are completed efficiently and accurately
• Help achieve sales and performance goals while maintaining a customer-first approach
• Contribute to a positive, team-oriented culture

Skills

Customer service

Relationship-building

Communication

Multitasking

Organizational skills

Problem-solving

Team player

Customer-focused

Job description

Confidential Opportunity in Southern New Hampshire / Northeastern Massachusetts is seeking an experienced Automotive Service Advisor to serve as the primary customer contact throughout the service experience. You will manage appointments, estimates, and repair recommendations, while building trust and loyalty with customers.

The role emphasizes exceptional service, collaboration with technicians, and achieving sales and performance goals in a growing organization.