Service Advisor

Serpentini Chevrolet; Westlake (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan

Paid time off

Opportunities for advancement

Employee discounts

Job summary

A leading automotive service provider in Westlake is seeking a Service Advisor to join their team. The ideal candidate will have automotive service advisor experience and will be responsible for meeting with customers, understanding their needs, and ensuring quality control throughout the service process. This role requires excellent customer service skills, attention to detail, and an ability to multitask effectively. Benefits include health insurance, a 401(k) plan, and opportunities for advancement.

Qualifications

• Valid commercial driver's license & clean driving record.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Ability to read, write and speak English fluently.

Responsibilities

• Meet with customers and determine their needs for repair and/or service.
• Increase customer satisfaction by building customer relations.
• Monitor the progress of each vehicle and update customers frequently.

Skills

Automotive service advisor experience

Customer service

Multitasking skills

Education

High school diploma or equivalent

Tools

CDK

GM GLOBAL CONNECT

X-TIME

Job description

Job Summary: We are looking for a Service Advisor to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

Benefits

• Health, dental, and vision insurance
• 401(k) plan
• Paid time off
• Opportunities for advancement
• Employee discounts

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• High school diploma or equivalent
• Valid commercial driver’s license & clean driving record
• Accredited training in service advisor skills, customer satisfaction, and quality control
• Automotive service advisor experience
• Ability to read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines
• CDK
• GM GLOBAL CONNECT
• X-TIME

Serpentini Auto Group has proudly been serving the Greater Cleveland region for over 40 years with our 7 locations in Strongsville, Medina, Orville, Westlake, Tallmadge, Willoughby Hills and North Olmsted. Customer service is at our core, and our goal is to deliver not only a stress free car buying experience, but an easy and enjoyable car‑ownership experience. When you join our team, you join the Serpentini family!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.