SERVICE ADVISOR

Gerald Auto Group; North Aurora (IL); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance with HSA

Dental Insurance

Vision Insurance

Life Insurance

Paid Maternity Leave

PTO after 90 days

Vacation up to 3 weeks

401k with employer match

Ancillary supplemental products

Job summary

Gerald Auto Group in the Chicago area is seeking a Service Advisor to greet customers, schedule appointments and serve as the liaison between customers and our service technicians. Leverage your people skills to create a welcoming experience and ensure customers feel confident that their needs are being met.

This role emphasizes accurate estimates, clear communications, and smooth coordination of repairs. Benefits include medical, dental, vision, 401(k) with employer match, and paid time off; a

Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended services with low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Job description

Service Advisor - Automotive

Job Description

Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service - someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

Job Responsibilities

• Attitude is everything - greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• Pay range for this position:$60,000 - $95,000/yr (Exact compensation may vary based on several factors including, but not limited to, skills, experience, and education)
• Available Benefits include medical insurance, with HSA options that include employer contribution to your HSA, Dental Insurance, Vision Insurance, Life Insurance
• Paid Maternity Leave
• PTO after 90 days of employment
• Vacation up to three weeks depending upon years of service
• 401k retirement account with annual lucrative employer match
• Ancillary supplemental products available

About

The Gerald family has been selling automobiles in the Chicago area since the mid-1930's and has been proud to be a part of the communities they serve for decades!

We have succeeded in our endeavors because of a profound respect for our customer. The name Gerald stands for honesty and the highest standard of excellence.

The Gerald management team and employees are some of the most outstanding in the business. As our auto group continues to grow, it will be the result of all of our combined efforts, and our dedication and loyalty to the thousands of customers who favor us with their trust and patronage. Over many years, Gerald has meant Service.

We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.