Automotive Service Advisor — Customer Experience Champion

Orland Park Division; Tinley Park (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Paid vacation

Flexible work hours

Medical, dental, and vision

401K

Closed Sundays

Job summary

International Autos Group in the Tinley Park area is seeking a customer service–oriented automotive concierge/advisor to support a busy dealership. You will ensure customers receive prompt, courteous service and act as liaison between technicians and customers, helping build trust and a positive dealership experience.

We offer paid training, flexible hours, medical/dental/vision coverage, 401K, and Sundays closed.

Qualifications

• Truth and honesty
• Desire to better yourself and the team
• Organized and friendly personality
• Dealership experience preferred but not required – training provided

Responsibilities

• Ensure customers receive prompt, courteous, and effective service
• Serve as liaison between technicians and customers
• Take ownership of the customer experience and leave a positive impression
• Maintain benchmark KPIs such as CSI
• Provide customers with clear information about their vehicle and services
• Put the customer first and prioritize required services

Skills

Customer service

Communication

Relationship-building

Job description

International Autos Group in the Tinley Park area is seeking a customer service–oriented automotive concierge/advisor to support a busy dealership. You will ensure customers receive prompt, courteous service and act as liaison between technicians and customers, helping build trust and a positive dealership experience.

We offer paid training, flexible hours, medical/dental/vision coverage, 401K, and Sundays closed.