Automotive Service Advisor - Customer Care & Estimates

Holman; Cary (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays

Job summary

Holman is seeking a Service Advisor for AutoPark Honda to join our team. You will prepare service estimates, sell maintenance services, schedule appointments, and communicate with customers throughout repairs.

Ideal candidates have a high school diploma or GED, experience with CDK or Reynolds and Reynolds software, and at least one year in a service-advisor role. We offer comprehensive benefits and a supportive, inclusive culture.

Qualifications

• High school diploma or GED required.
• Intermediate skills in CDK or Reynolds and Reynolds software.
• 1 year experience in a service advisor capacity.

Responsibilities

• Prepares service estimates and sells routine maintenance/repair services; conducts follow-ups on unsold services and customer inquiries.
• Performs opening and closing responsibilities.
• Schedules appointments, answers phones and collects funds for services performed.
• Predicts completion time and communicates with customer during repair process.
• Assists with coordinating alternate transportation, rental car reservations, shuttle, etc.
• Sells needed maintenance services and related parts to customers.
• Identifies customer requests; conducts a complete vehicle walk around; presents multi-point inspection results.
• Recommends needed maintenance services and related parts; delivers vehicles with detailed explanations.
• Writes complete, accurate repair orders; provides estimated cost analysis of repairs and maintenance.

Education

High school diploma or GED

Tools

CDK

Reynolds and Reynolds

Job description

Holman is seeking a Service Advisor for AutoPark Honda to join our team. You will prepare service estimates, sell maintenance services, schedule appointments, and communicate with customers throughout repairs.

Ideal candidates have a high school diploma or GED, experience with CDK or Reynolds and Reynolds software, and at least one year in a service-advisor role. We offer comprehensive benefits and a supportive, inclusive culture.