Automotive Service Advisor - Expert Customer Care & Estimates

Holman Enterprises; Aberdeen (WA); On-site; USD 402,000 - 1,339,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays

Job summary

Holman Aberdeen is seeking a Service Advisor to greet customers, determine the required service, and provide accurate estimates with completion times. You will explain service options, keep customers informed on prognosis, and coordinate with technicians to ensure satisfactory repairs.

This full-time role emphasizes excellent customer service and effective communication. The position requires a High School Diploma, one year of related sales experience or training, a valid driver’s license,

Qualifications

• High School Diploma and one year of related sales experience or training.
• Current valid driver’s license.
• Must have good reading, writing and math skills.
• Have excellent interpersonal skills and provide outstanding customer service.
• Ability to work retail hours.
• Computer proficient.

Responsibilities

• Meet and greet customers with courtesy and efficiency.
• Provide outstanding guest experience and determine course of action.
• Write up service needs and provide accurate estimates for dollars and completion time.
• Communicate effectively with customers to achieve satisfactory repairs or maintenance.
• Knowledge of warranty and service/insurance policies.
• Keep customer informed and advise prognosis of vehicle.

Skills

Customer service

Interpersonal skills

Communication

Computer proficiency

Education

High School Diploma

Job description

Holman Aberdeen is seeking a Service Advisor to greet customers, determine the required service, and provide accurate estimates with completion times. You will explain service options, keep customers informed on prognosis, and coordinate with technicians to ensure satisfactory repairs.

This full-time role emphasizes excellent customer service and effective communication. The position requires a High School Diploma, one year of related sales experience or training, a valid driver’s license,