Automotive Service Advisor - Customer Experience Pro

AutoNation; Lewisville (TX); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

401k matching

Health insurance (medical, dental, and

Maternity benefits

Vehicle purchase/discount programs

YouDecide discounts

DRVPNK charitable donations

Job summary

AutoNation in Lewisville, TX is seeking a Service Advisor to bridge Service Technicians and customers. You will explain technician recommendations in clear terms, highlight up-sell opportunities, and help keep vehicles safe through proactive maintenance.

The role emphasizes customer experience, consultative selling, and teamwork with the service lane. Join a nationwide team dedicated to quality service and community impact.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.

Responsibilities

• Set, confirm and prepare for appointments with customers for a great service experience.
• Meet or exceed targeted sales goals and customer satisfaction index.
• Greet customers in a friendly manner on arrival.
• Determine vehicle needs based on information, walk-arounds and test drives.
• Use a consultative selling process for maintenance planning.
• Produce repair orders with cost and time estimates with transparency.
• Communicate with technicians and parts associates to ensure timely completion.
• Follow up with customers on status and satisfaction.
• Develop product knowledge to assist customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer experience

Communication

Consultative selling

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Job description

AutoNation in Lewisville, TX is seeking a Service Advisor to bridge Service Technicians and customers. You will explain technician recommendations in clear terms, highlight up-sell opportunities, and help keep vehicles safe through proactive maintenance.

The role emphasizes customer experience, consultative selling, and teamwork with the service lane. Join a nationwide team dedicated to quality service and community impact.