Automotive Service Advisor – Customer Experience Champion

Hireology; Kansas City (MO); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off + holidays

Employee discounts

Career growth

Job summary

Oakes Auto Group in Kansas City, MO is seeking an Automotive Service Advisor. You will be the primary contact between customers and the service department, managing repair orders and communicating vehicle needs to technicians to ensure a transparent and exceptional service experience.

Established in 2010, Oakes Auto Group emphasizes stability, growth, and long-term career development, offering benefits and opportunities across multiple stores.

Qualifications

• Customer-facing experience in a service environment.
• Strong communication with customers and technicians.
• Ability to multitask and balance priorities in a fast-paced setting.
• Reliable, punctual and professional.
• Proficiency with basic computer systems and software.
• Prior automotive service advisor or service writer experience preferred.

Responsibilities

• Greet customers and assist with service needs professionally.
• Maintain clear communication throughout the repair process and with customers.
• Review repairs and services with customers before vehicle delivery.
• Coordinate with technicians and parts to ensure timely, accurate service.

Skills

Customer service

Communication

Multitasking

Teamwork

Job description

Oakes Auto Group in Kansas City, MO is seeking an Automotive Service Advisor. You will be the primary contact between customers and the service department, managing repair orders and communicating vehicle needs to technicians to ensure a transparent and exceptional service experience.

Established in 2010, Oakes Auto Group emphasizes stability, growth, and long-term career development, offering benefits and opportunities across multiple stores.