Automotive Service Advisor - Customer Experience Leader

The Lia Group; West Albany (NY); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K Plan with Employer Match

Continued education and training

Paid Time Off

Paid Weekly

Life Insurance Plan

Discounts on services and parts

Employee vehicle purchase plans

Uniforms provided

Job summary

Lia Hyundai Albany is seeking an experienced Service Advisor to join our team in Albany, NY. The role pays a compensation range and offers benefits; candidates must have a high school diploma and a customer-focused mindset.

Responsibilities include managing the drive lane flow, relaying repair information to customers, and providing concierge service to owners. A positive attitude and strong communication are essential.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Basic computer skills required.
• Valid driver's license with clean record.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Oversee drive lane flow and ensure prompt service.
• Communicate repair information to customers clearly.
• Provide concierge support for owner inquiries in person or by phone.
• Ensure technicians' time is efficiently sold to service customers.
• Distribute work between technicians to optimize throughput.

Skills

Customer service

Communication

Computer skills

Positive attitude

Fast-paced environment

Driver's license

Education

High School Diploma

Job description

Lia Hyundai Albany is seeking an experienced Service Advisor to join our team in Albany, NY. The role pays a compensation range and offers benefits; candidates must have a high school diploma and a customer-focused mindset.

Responsibilities include managing the drive lane flow, relaying repair information to customers, and providing concierge service to owners. A positive attitude and strong communication are essential.