Automotive Service Advisor - Customer Focus & Growth

Hutchinson Auto Group; Albany (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

401k Plan

Life Insurance

Paid Time Off

Paid Holidays

Employee Discounts

Paid Training

Educational Assistance

Opportunities for Growth

Job summary

Hutchinson Automotive Group in Albany, GA is seeking a Service Advisor to join our team. You will meet with customers, assess vehicle service needs, and deliver exceptional customer service while overseeing quality control and daily operations.

The ideal candidate has automotive service advisor experience, a valid driver’s license, and strong English communication. We offer competitive pay, medical and 401k benefits, paid time off, and opportunities for growth.

Qualifications

• High school diploma or equivalent.
• Valid commercial driver’s license and clean driving record.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Automotive service advisor experience.
• Ability to read, write and speak English fluently.
• Multitasking skills.
• Proficient use of computers/business machines.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Increase profitability by maximizing sales & executing retail promotions.
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of standard operating procedures as appropriate.

Skills

Service advisor experience

Driver's license

English fluency

Customer service

Multitasking

Computer skills

Job description

Hutchinson Automotive Group in Albany, GA is seeking a Service Advisor to join our team. You will meet with customers, assess vehicle service needs, and deliver exceptional customer service while overseeing quality control and daily operations.

The ideal candidate has automotive service advisor experience, a valid driver’s license, and strong English communication. We offer competitive pay, medical and 401k benefits, paid time off, and opportunities for growth.