Automotive Service Advisor — Elevate Customer Experience

Georgia Big Trucks; Albany (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

401k Plan

Life Insurance

Paid Time Off

Paid Holidays

Employee Discounts

Paid Training

Educational Assistance

Opportunities for Growth

Job summary

Hutchinson Automotive Group is seeking an automotive Service Advisor to join our team in Albany, GA. The ideal candidate will have service advisor experience, a valid driver’s license, and a strong commitment to customer service and quality control.

The position involves meeting with customers to determine needs, guiding service decisions, overseeing technicians, and ensuring efficient operations and adherence to standards.

Qualifications

• High school diploma or equivalent.
• Valid commercial driver’s license and clean driving record.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Automotive service advisor experience.
• Ability to read, write and speak English fluently.
• Ability to concentrate and accomplish tasks despite interruptions.
• Multitasking skills.
• Proficient use of computers/business machines.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Increase profitability by maximizing sales & executing retail promotions.
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of standard operating procedures as appropriate.

Skills

Customer service

Multitasking

English fluency

Computer skills

Education

High school diploma

Job description

Hutchinson Automotive Group is seeking an automotive Service Advisor to join our team in Albany, GA. The ideal candidate will have service advisor experience, a valid driver’s license, and a strong commitment to customer service and quality control.

The position involves meeting with customers to determine needs, guiding service decisions, overseeing technicians, and ensuring efficient operations and adherence to standards.