Automotive Service Advisor | Growth & Customer Impact

HUTCHINSON AUTOMOTIVE GROUP; Albany (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

401k Plan

Life Insurance

Paid Time Off

Paid Holidays

Employee Discounts

Paid Training

Educational Assistance

Growth Opportunities

Job summary

Hutchinson Automotive Group in Albany, Georgia is seeking a Service Advisor with automotive service experience and a valid driver's license to meet with customers, assess needs and oversee quality control.

The role involves coordinating with technicians, explaining repairs, building customer relationships, and helping drive service sales while upholding ethical standards and professional image.

Qualifications

• High school diploma or equivalent.
• Valid commercial driver’s license & clean driving record.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Automotive service advisor experience.
• Ability to read, write and speak English fluently.
• Ability to concentrate and accomplish tasks despite interruptions.
• Multitasking skills.
• Proficient use of computers/business machines.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Increase profitability by maximizing sales & executing retail promotions.
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of standard operating procedures as appropriate.

Skills

Automotive service advisor experience

Valid driver’s license

Accredited training in service advisor

Customer service

Multitasking

Proficient use of computers

Education

High school diploma or equivalent

Job description

Hutchinson Automotive Group in Albany, Georgia is seeking a Service Advisor with automotive service experience and a valid driver's license to meet with customers, assess needs and oversee quality control.

The role involves coordinating with technicians, explaining repairs, building customer relationships, and helping drive service sales while upholding ethical standards and professional image.