Automotive Service Advisor | Customer Experience Leader

Audi of America; Rocklin (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Career growth opportunities

Supportive work environment

Employee discounts on vehicle services

Comprehensive benefits package

Job summary

Audi Rocklin is seeking a Service Advisor to be the primary contact between customers and our service team in Rocklin, CA. You will work with technicians to deliver timely, accurate service and ensure an exceptional customer experience from start to finish.

Responsibilities include greeting customers, documenting needs, presenting clear estimates, coordinating with technicians, and ensuring smooth post-service follow-up while maintaining a clean, professional workspace.

Qualifications

• Experience in a customer-facing role within automotive service preferred.
• Strong communication and interpersonal skills.
• Ability to document service needs clearly and accurately.

Responsibilities

• Greet customers promptly and courteously upon arrival.
• Listen to concerns and document service needs accurately.
• Provide detailed estimates and explain service options clearly.
• Coordinate with technicians for timely repair and maintenance work.
• Maintain transparent communication throughout the service process.
• Process payments and complete necessary documentation.
• Follow up with customers to ensure satisfaction.
• Maintain a clean and professional service area.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Automotive knowledge

Computer skills

Driver's license

Tools

Service management software

Job description

Audi Rocklin is seeking a Service Advisor to be the primary contact between customers and our service team in Rocklin, CA. You will work with technicians to deliver timely, accurate service and ensure an exceptional customer experience from start to finish.

Responsibilities include greeting customers, documenting needs, presenting clear estimates, coordinating with technicians, and ensuring smooth post-service follow-up while maintaining a clean, professional workspace.