Service Advisor

Audi of America; Rocklin (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Career growth opportunities

Supportive work environment

Employee discounts on vehicle services

Comprehensive benefits package

Job summary

Audi Rocklin is seeking a Service Advisor to be the primary contact between customers and our service team in Rocklin, CA. You will work with technicians to deliver timely, accurate service and ensure an exceptional customer experience from start to finish.

Responsibilities include greeting customers, documenting needs, presenting clear estimates, coordinating with technicians, and ensuring smooth post-service follow-up while maintaining a clean, professional workspace.

Qualifications

• Experience in a customer-facing role within automotive service preferred.
• Strong communication and interpersonal skills.
• Ability to document service needs clearly and accurately.

Responsibilities

• Greet customers promptly and courteously upon arrival.
• Listen to concerns and document service needs accurately.
• Provide detailed estimates and explain service options clearly.
• Coordinate with technicians for timely repair and maintenance work.
• Maintain transparent communication throughout the service process.
• Process payments and complete necessary documentation.
• Follow up with customers to ensure satisfaction.
• Maintain a clean and professional service area.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Automotive knowledge

Computer skills

Driver's license

Tools

Service management software

Job description

As a Service Advisor at Audi Rocklin, you will be the primary point of contact between our customers and the service department. You will work closely with our technicians to ensure that customers receive timely, accurate, and professional service. Your role involves understanding customer needs, providing detailed explanations of services required, and ensuring an exceptional customer experience from start to finish.

Responsibilities

• Greet customers promptly and courteously upon arrival.
• Listen carefully to customers’ concerns and accurately document service needs.
• Provide detailed estimates and explain service options clearly to customers.
• Coordinate with service technicians to ensure timely repair and maintenance work.
• Maintain transparent communication throughout the service process.
• Process payments and complete necessary documentation accurately.
• Follow up with customers post-service to ensure satisfaction.
• Maintain a clean and professional service area.

Requirements

• Previous experience as a service advisor or similar customer-facing role in an automotive service environment preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Basic knowledge of automotive systems and terminology is a plus.
• Proficient with computer systems and software related to service management.
• Valid driver’s license and reliable transportation.

Benefits

• Opportunities for career growth and professional development.
• Supportive and customer-focused work environment.
• Employee discounts on vehicle services and parts.
• Comprehensive benefits package.

Audi Rocklin is a premier automotive dealership located in Rocklin, CA, dedicated to providing outstanding sales and service experiences to our customers. We are committed to innovation, quality, and excellence in every aspect of our business and take pride in our expert team and top-tier facilities.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.