Audi Service Advisor

waltersaudi; Riverside (CA); On-site; USD 50,000 - 150,000; Full time

Benefits offered by this job

Paid Training

Clear promotion track

Flexible scheduling options

401(k) Plan

Medical, Dental, and Vision Insurance

Job summary

Walter's Auto Group in Riverside, CA is seeking an Audi Service Advisor who will own the customer experience in the service lane, greet vehicle owners, explain repair processes, and coordinate with technicians. You will be the first point of contact, ensuring a smooth and informative service journey for every guest.

The role requires strong communication and time-management skills, plus a valid driver’s license. CDK experience is preferred.

Qualifications

• Organized and friendly personality with strong time management.
• Excellent communication skills with a professional appearance.
• Valid driver’s license held for at least 2 years with a clean driving record.
• Previous service advisor experience required; CDK experience preferred.

Responsibilities

• Oversee drive lane flow and ensure prompt, courteous service.
• Advise customers on necessary services and explain charges.
• Check repair progress and update customers on estimates or time.
• Take ownership of the customer experience.
• Distribute work among technicians to ensure smooth service.
• Maintain professional appearance and demeanor.

Skills

Customer service

Communication

Time management

Tools

CDK

Job description

Job Title: Audi Service Advisor

Location: Riverside, CA

Job Type: Full-Time

About Us:

Walter's Auto Group has proudly served Southern California for over 50 years, delivering exceptional customer experiences through our dedication to excellence. With a commitment to product passion, customer loyalty, and community engagement, we stand out in the automotive industry. Be part of our legacy and join a team where your career can thrive!

Why Join Us:

At Walter's Auto Group, we foster a supportive and dynamic work environment. We believe in investing in our employees by providing continuous training, growth opportunities, and competitive compensation. Our close-knit team values family, diversity, and teamwork, ensuring a fulfilling and rewarding career.

What We Offer:

• Paid Training
• Clear promotion track with growth opportunities
• Flexible scheduling options
• 401(k) Plan
• Medical, Dental, and Vision Insurance
• Salary Range: $50,000.00 - $150,000.00 Annually

Position Overview:

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

General Responsibilities:

• Oversee Drive Lane Flow: Ensure customers receive prompt, courteous, and effective service.
• Advise Customers: Recommend necessary services for routine maintenance and explain the work performed, including repair order charges.
• Communication: Check on repair progress throughout the day, contact customers regarding any changes in estimate or time, and obtain proper authorization for additional repairs.
• Customer Ownership: Take ownership of the customer experience, handling additional tasks to leave a positive impression.
• Technician Time Management: Ensure that technicians' time is consistently utilized to serve service customers.
• Work Distribution: Efficiently distribute work among technicians to ensure smooth service operations.
• Professionalism: Maintain a professional appearance and demeanor at all times.

Requirements:

• Organized and friendly personality with strong time management skills.
• Excellent communication skills with a professional, well-groomed appearance.
• Valid driver’s license held for at least 2 years, with a clean driving record
• Previous service advisor experience required; CDK experience preferred.