Customer-Driven Service Advisor — Automotive Care & Growth

Ourisman Lexus of Rockville; Rockville (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance options

401(k) plan with company match

Paid time off

Opportunities for professional development

Job summary

A reputable automotive dealership in Rockville is looking for a motivated Service Advisor to act as a liaison between customers and service technicians. This position involves greeting customers, scheduling appointments, and advising on vehicle services. The ideal candidate should have experience in automotive service, excellent communication skills, and a strong customer-oriented approach. Benefits include health insurance, 401(k) plan, and opportunities for professional development.

Qualifications

• Previous experience as a Service Advisor or in a similar role is preferred.
• Strong organizational abilities and excellent interpersonal skills are essential.
• Basic understanding of automotive systems and repair procedures.

Responsibilities

• Greet customers and assess their vehicle service needs in a friendly manner.
• Schedule appointments and communicate work orders to technicians.
• Advise customers on necessary vehicle services and provide clear explanations.
• Provide accurate cost estimates before initiating repairs.
• Keep customers informed about the status of their vehicle.

Skills

Communication skills

Organizational abilities

Customer-oriented approach

Familiarity with automotive service software

Tools

Microsoft Office Suite

Job description

A reputable automotive dealership in Rockville is looking for a motivated Service Advisor to act as a liaison between customers and service technicians. This position involves greeting customers, scheduling appointments, and advising on vehicle services. The ideal candidate should have experience in automotive service, excellent communication skills, and a strong customer-oriented approach. Benefits include health insurance, 401(k) plan, and opportunities for professional development.