Audi Service Advisor

Audi Riverside; Riverside (CA); On-site; USD 50,000 - 150,000; Full time

Benefits offered by this job

Paid Training

Clear promotion track

Flexible scheduling options

401(k) Plan

Medical, Dental, and Vision Insurance

Job summary

Audi Riverside is seeking a full-time Audi Service Advisor located in Riverside, CA. In this role, you will be the first point of contact for customers, ensuring they receive top-notch service. Responsibilities include advising customers on necessary services, managing technician schedules, and maintaining a professional demeanor. Applicants should have previous service advisor experience, strong communication skills, and a valid driver's license. Additional benefits include paid training and flexible scheduling options.

Qualifications

• Strong organizational and friendly personality.
• Excellent communication skills and a professional appearance.
• Valid driver’s license for at least 2 years with a clean record.
• Previous service advisor experience required.

Responsibilities

• Ensure customers receive prompt and courteous service.
• Recommend necessary services and explain work performed.
• Check on repair progress and contact customers for updates.
• Take ownership of the customer experience.
• Manage technician time and work distribution effectively.
• Maintain professionalism at all times.

Skills

Organizational skills

Time management

Excellent communication

Customer service skills

Tools

CDK

Job description

About the Company

Walter's Auto Group has proudly served Southern California for over 50 years, delivering exceptional customer experiences through our dedication to excellence. With a commitment to product passion, customer loyalty, and community engagement, we stand out in the automotive industry. Be part of our legacy and join a team where your career can thrive!

Job Title

Audi Service Advisor

Location

Riverside, CA

Job Type

Full-Time

Benefits

• Paid Training
• Clear promotion track with growth opportunities
• Flexible scheduling options
• 401(k) Plan
• Medical, Dental, and Vision Insurance
• Salary Range: $50,000.00 - $150,000.00 Annually

Position Overview

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and customer service.

General Responsibilities

• Oversee Drive Lane Flow: Ensure customers receive prompt, courteous, and effective service.
• Advise Customers: Recommend necessary services for routine maintenance and explain the work performed, including repair order charges.
• Communication: Check on repair progress throughout the day, contact customers regarding any changes in estimate or time, and obtain proper authorization for additional repairs.
• Customer Ownership: Take ownership of the customer experience, handling additional tasks to leave a positive impression.
• Technician Time Management: Ensure that technicians' time is consistently utilized to serve service customers.
• Work Distribution: Efficiently distribute work among technicians to ensure smooth service operations.
• Professionalism: Maintain a professional appearance and demeanor at all times.

Requirements

• Organized and friendly personality with strong time management skills.
• Excellent communication skills with a professional, well-groomed appearance.
• Valid driver’s license held for at least 2 years, with a clean driving record.
• Previous service advisor experience required; CDK experience preferred.