Automotive Service Advisor: Customer-Driven & Upsell Expert

Rockland Cjd Llc; Nanuet (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Lucrative compensation plan

Paid time off

Medical insurance

Employee vehicle purchase program

Job summary

Rockland Cjd Llc is seeking an Automotive Service Advisor in New York. You will greet customers professionally, assess vehicle service needs using history, and clearly explain costs and timelines. You will track progress, secure approvals, and ensure proper warranty handling.

Deliveries include post-service communication and quality checks with customers. We value high-energy personalities, a professional appearance, and outstanding written and verbal communication skills to thrive in a

Qualifications

• Two or more years of experience as a service advisor.
• Excellent customer service skills.
• Outstanding communication skills in both verbal and written form.
• Ability to work well in a process-driven environment.

Responsibilities

• Greet service customers promptly in a professional and courteous manner.
• Inspect vehicles and refer to service history to identify and verify customer’s service needs.
• Provide accurate cost and time estimates and obtain authorization.
• Monitor service progress and communicate updates or changes to customers.
• Ensure warranty repairs align with manufacturer guidelines and confirm appointments.
• Inspect vehicles before delivery and communicate results to customers.

Skills

Customer service

Communication

Process oriented

Attention to detail

Education

High school diploma

Job description

Rockland Cjd Llc is seeking an Automotive Service Advisor in New York. You will greet customers professionally, assess vehicle service needs using history, and clearly explain costs and timelines. You will track progress, secure approvals, and ensure proper warranty handling.

Deliveries include post-service communication and quality checks with customers. We value high-energy personalities, a professional appearance, and outstanding written and verbal communication skills to thrive in a