Service Advisor

Audi-Rocklin; Rocklin (CA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Career growth opportunities

Employee discounts

Comprehensive benefits

Job summary

Audi Rocklin in Rocklin, CA is seeking a Service Advisor who will be the primary contact between customers and the service department. You will work closely with our technicians to ensure that customers receive timely, accurate, and professional service.

The role involves understanding customer needs, documenting service requirements, presenting detailed estimates, and maintaining transparent communication from arrival to delivery, with a focus on an exceptional customer experience.

Qualifications

• Experience as service advisor or similar customer-facing role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Basic knowledge of automotive systems and terminology is a plus.
• Proficient with computer systems and software related to service management.
• Valid driver's license and reliable transportation.

Responsibilities

• Greet customers promptly and courteously upon arrival.
• Listen carefully to customers' concerns and accurately document service needs.
• Provide detailed estimates and explain service options clearly to customers.
• Coordinate with service technicians to ensure timely repair and maintenance work.
• Maintain transparent communication throughout the service process.
• Process payments and complete necessary documentation accurately.
• Follow up with customers post-service to ensure satisfaction.
• Maintain a clean and professional service area.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Fast-paced work

Computer systems proficiency

Valid driver’s license

Automotive terminology knowledge

Tools

Service management software

Job description

Service Advisor

As a Service Advisor at Audi Rocklin, you will be the primary point of contact between our customers and the service department. You will work closely with our technicians to ensure that customers receive timely, accurate, and professional service. Your role involves understanding customer needs, providing detailed explanations of services required, and ensuring an exceptional customer experience from start to finish.

Responsibilities

• Greet customers promptly and courteously upon arrival.
• Listen carefully to customers' concerns and accurately document service needs.
• Provide detailed estimates and explain service options clearly to customers.
• Coordinate with service technicians to ensure timely repair and maintenance work.
• Maintain transparent communication throughout the service process.
• Process payments and complete necessary documentation accurately.
• Follow up with customers post-service to ensure satisfaction.
• Maintain a clean and professional service area.

Requirements

• Previous experience as a service advisor or similar customer-facing role in an automotive service environment preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Basic knowledge of automotive systems and terminology is a plus.
• Proficient with computer systems and software related to service management.
• Valid driver's license and reliable transportation.

Benefits

• Opportunities for career growth and professional development.
• Supportive and customer-focused work environment.
• Employee discounts on vehicle services and parts.
• Comprehensive benefits package.

About the Company

Audi Rocklin is a premier automotive dealership located in Rocklin, CA, dedicated to providing outstanding sales and service experiences to our customers. We are committed to innovation, quality, and excellence in every aspect of our business and take pride in our expert team and top-tier facilities.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.