Automotive Service Advisor — Customer Care Leader

Audi-Rocklin; Rocklin (CA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Career growth opportunities

Employee discounts

Comprehensive benefits

Job summary

Audi Rocklin in Rocklin, CA is seeking a Service Advisor who will be the primary contact between customers and the service department. You will work closely with our technicians to ensure that customers receive timely, accurate, and professional service.

The role involves understanding customer needs, documenting service requirements, presenting detailed estimates, and maintaining transparent communication from arrival to delivery, with a focus on an exceptional customer experience.

Qualifications

• Experience as service advisor or similar customer-facing role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Basic knowledge of automotive systems and terminology is a plus.
• Proficient with computer systems and software related to service management.
• Valid driver's license and reliable transportation.

Responsibilities

• Greet customers promptly and courteously upon arrival.
• Listen carefully to customers' concerns and accurately document service needs.
• Provide detailed estimates and explain service options clearly to customers.
• Coordinate with service technicians to ensure timely repair and maintenance work.
• Maintain transparent communication throughout the service process.
• Process payments and complete necessary documentation accurately.
• Follow up with customers post-service to ensure satisfaction.
• Maintain a clean and professional service area.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Fast-paced work

Computer systems proficiency

Valid driver’s license

Automotive terminology knowledge

Tools

Service management software

Job description

Audi Rocklin in Rocklin, CA is seeking a Service Advisor who will be the primary contact between customers and the service department. You will work closely with our technicians to ensure that customers receive timely, accurate, and professional service.

The role involves understanding customer needs, documenting service requirements, presenting detailed estimates, and maintaining transparent communication from arrival to delivery, with a focus on an exceptional customer experience.