Automotive Service Advisor

Germain Toyota of Columbus; Columbus (OH); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid vacation

Competitive wages

Professional development

Employee discounts

Company outings

Job summary

Germain Toyota of Columbus is seeking an Automotive Service Advisor in Columbus, OH. You will own the customer experience in the service lane, updating clients on vehicle status and coordinating with technicians to ensure timely repairs.

Ideal candidates have at least 2 years of service/retail experience, strong communication skills, and a professional appearance. Join a team committed to exceptional service and ongoing career development.

Qualifications

• At least 2 years of experience in a service role.
• Strong record of positive customer satisfaction results.
• Organized and friendly personality.
• Excellent communication with customers.
• Professional personal appearance.
• Team oriented and self-motivated.

Responsibilities

• Answer service calls, set and confirm appointments.
• Write repair orders.
• Liaise between technician and customer.
• Assist client through the service process.
• Collaborate with team for loaner availability and proper warranty processing.

Skills

Customer service

Communication

Team player

Organized

Professional appearance

Self-motivated

Job description

Germain Toyota of Columbus

Automotive Service Advisor

Columbus, OH

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a Service Advisor, you will own the customer experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.

Responsibilities

• Answer service calls, set and confirm appointments
• Write repair orders
• Act as a liaison between the technician and customer
• Assist your client through the service process.
• Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Qualifications

• At least 2 years of experience
• Strong record of positive customer satisfaction results
• Organized and friendly personality
• Fantastic communication skills with your customers
• Professional personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record

Germain Offers

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

HP