Automotive Service Advisor - Customer Experience Pro

Findlay Auto Group; Henderson (NV); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Great working environment

Paid Training

Medical

Dental insurance

Vision insurance

401K

Job summary

Findlay Auto Group is seeking a customer-focused representative to greet customers, collect vehicle details, and deliver exceptional service. You will clearly report symptoms, coordinate follow-ups, and keep customers informed as work progresses throughout the day.

This role emphasizes integrity, energy, and a commitment to building a long-term career within a growing automotive group. Training is provided and the environment supports growth and professional development.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Previous customer service experience.
• Above average energy level.
• A desire for a long term career with a growing organization.
• Personal and professional integrity.

Responsibilities

• Greet customers promptly in a friendly manner.
• Obtain customer and vehicle information.
• Provide excellent customer service to all customers.
• Clearly report all vehicle symptoms as described by the customer.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Explain all completed work and charges to customers.
• Maintain a clean workspace environment.

Skills

Customer satisfaction

Customer service experience

Energetic

Long-term career oriented

Integrity

Job description

Findlay Auto Group is seeking a customer-focused representative to greet customers, collect vehicle details, and deliver exceptional service. You will clearly report symptoms, coordinate follow-ups, and keep customers informed as work progresses throughout the day.

This role emphasizes integrity, energy, and a commitment to building a long-term career within a growing automotive group. Training is provided and the environment supports growth and professional development.