Automotive Service Advisor - Customer Care & Diagnostics

Land Rover Reno; Reno, Northern (NV, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Great working environment

Paid Training

Medical

Dental and Vision insurance

401K

Job summary

Findlay Automotive Group in the Southwest seeks a customer service focused team member to greet guests, collect information, and explain work performed.

You will keep customers informed on progress and ensure a high standard of service, demonstrating integrity and energy with a long-term commitment to a growing organization. You will coordinate with technicians and managers to deliver timely updates.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Previous customer service experience.
• Energetic and motivated.
• Desire for long-term career with growing organization.
• Personal and professional integrity.

Responsibilities

• Greet customers promptly in a friendly manner.
• Obtain customer and vehicle information.
• Provide excellent customer service to all customers.
• Clearly report all vehicle symptoms as described by the customer.
• Establish follow up time.
• Monitor the progress of each vehicle, updating customers frequently.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication

Integrity

Reliability

Job description

Findlay Automotive Group in the Southwest seeks a customer service focused team member to greet guests, collect information, and explain work performed.

You will keep customers informed on progress and ensure a high standard of service, demonstrating integrity and energy with a long-term commitment to a growing organization. You will coordinate with technicians and managers to deliver timely updates.