Automotive Service Advisor - Customer Experience Leader

Summit Subaru; El Cajon (CA); Sur place; USD 42 000 - 70 000; Plein temps

Avantages offerts par ce poste

Health Coverage (Company Sponsored)

401(K)

Short Term Disability/Accident

Dental and Vision Coverage

Paid Vacation

Paid Sick Time

Certified DailyPay Partner

Employee Assistance Program

Competitive Pay

Résumé du poste

Summit Subaru in El Cajon, CA seeks a Service Advisor to be the primary contact for customers and vehicle service needs. You will assess problems, set expectations, and coordinate with technicians to ensure timely, accurate repairs while delivering world-class service.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, ASE certification or willingness to obtain it, a valid driver's license, a clean driving record, and strong customer

Qualifications

• High school diploma or GED required.
• Post-secondary automotive training or equivalent work experience.
• One year of dealer-level or large facility experience preferred.
• AES certification or willingness to obtain certification.
• Unrestricted driver's license and clean driving record.

Responsabilités

• Schedule service for customers in person or by phone to ensure prompt, accurate diagnosis.
• Makes repair recommendations and manages delivery of repairs by setting expectations.
• Ensures documentation is complete and compliant with regulations and standards.
• Follows safety policies and participates in staff trainings.
• Educates/trains new staff and supports team operations.
• Performs other duties as assigned.

Connaissances

Fluent English

Customer service

Interpersonal skills

Time management

Professional appearance

Formation

High school diploma or GED

Automotive training or experience

Description du poste

Summit Subaru in El Cajon, CA seeks a Service Advisor to be the primary contact for customers and vehicle service needs. You will assess problems, set expectations, and coordinate with technicians to ensure timely, accurate repairs while delivering world-class service.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, ASE certification or willingness to obtain it, a valid driver's license, a clean driving record, and strong customer