Service Advisor

Summit Subaru; El Cajon (CA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health Coverage (Company Sponsored)

401(K)

Short Term Disability/Accident

Dental and Vision Coverage

Paid Vacation

Paid Sick Time

Certified DailyPay Partner

Employee Assistance Program

Competitive Pay

Job summary

Summit Subaru in El Cajon, CA seeks a Service Advisor to be the primary contact for customers and vehicle service needs. You will assess problems, set expectations, and coordinate with technicians to ensure timely, accurate repairs while delivering world-class service.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, ASE certification or willingness to obtain it, a valid driver's license, a clean driving record, and strong customer

Qualifications

• High school diploma or GED required.
• Post-secondary automotive training or equivalent work experience.
• One year of dealer-level or large facility experience preferred.
• AES certification or willingness to obtain certification.
• Unrestricted driver's license and clean driving record.

Responsibilities

• Schedule service for customers in person or by phone to ensure prompt, accurate diagnosis.
• Makes repair recommendations and manages delivery of repairs by setting expectations.
• Ensures documentation is complete and compliant with regulations and standards.
• Follows safety policies and participates in staff trainings.
• Educates/trains new staff and supports team operations.
• Performs other duties as assigned.

Skills

Fluent English

Customer service

Interpersonal skills

Time management

Professional appearance

Education

High school diploma or GED

Automotive training or experience

Job description

Description

Summit Subaru is looking to add a Service Advisor to our winning team.

The Service Advisor acts as the primary point-of-contact for all automotive service matters, and he or she must thoroughly understand the customer's problems to set and manage expectations and provide world-class service.

The ideal candidate for this position has a high school diploma or GED, some post-secondary automotive training or experience, and at least one year of dealer-level or large facility experience. He or she is certified by the National Institute for Automotive Service Excellence (ASE) or is willing to obtain certification, has an unrestricted driver's license and a clean driving record, and has a strong technical and customer service performance record. Fluent English speaking and writing skills, good time management skills, and appropriate dress, speech, and behavior are all required for this position.

RESPONSIBILITIES

Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems

• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, trainings, and educational classes as required
• Helps educate/train new staff members
• Performs other duties as assigned

BENEFITS

• Fun and Friendly Work Environment
• Company Sponsored Health Coverage
• Short Term Disability/Accident Coverage
• Voluntary Dental and Vision Coverage
• 401(K)
• Competitive Pay
• Paid Vacation
• Paid sick time
• Certified DailyPay Partner
• Employee Assistance Program

Requirements

QUALIFICATIONS

• High school diploma or GED required
• Post-secondary automotive training or equivalent work experience
• One year of dealer-level or large facility experience preferred
• ASE certification (or is willing to obtain certification)
• Broad scope of automotive mechanical/electrical knowledge
• Excellent customer service focus
• Neat, clean, and professional appearance
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff
• Unrestricted driver's license and clean driving record
• Can drive both automatic and standard-transmission vehicles
• Basic computer and internet skills