Automotive Service Advisor: Customer-Centric Auto Care

Here; Fairfield (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Fairfield Chevrolet / Subaru is seeking an experienced Automotive Service Advisor to join our busy service department. You will review inspections, estimates, and recommend proper maintenance to our customers' vehicles for optimal performance.

Requirements include 2+ years as a service advisor, a high school diploma, a valid California driver’s license, and a pre-employment background check and drug screen. This is a full-time on-site role in Fairfield, CA.

Qualifications

• Minimum of (2) years of experience as a service advisor/writer.
• Proven record of achieving exceptional customer satisfaction.
• A high degree of ownership and accountability with the ability to prioritize effectively.
• A high degree of integrity and professionalism with excellent communication skills.
• Above average energy level with the ability to work in a competitive environment.
• High School Diploma or equivalent.
• Valid in-state driver's license.
• Pre-employment background check and drug-screen required prior to hire

Responsibilities

• Greeting customers promptly.
• Obtaining customer and vehicle information.
• Clearly reporting all vehicle symptoms as described by the customer.
• Determining and recommending needed maintenance based on age, mileage and history of vehicle.
• Preparing a complete and accurate estimate of cost for labor and parts.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Verifying that the final invoice reconciles with the work performed on the repair order.
• Explaining all completed work and charges to customers.
• Must be able to work in all weather conditions.

Skills

Customer service

Communication skills

Ownership and accountability

Integrity and professionalism

High energy level

Prioritize effectively

Education

High School Diploma or equivalent

Job description

Fairfield Chevrolet / Subaru is seeking an experienced Automotive Service Advisor to join our busy service department. You will review inspections, estimates, and recommend proper maintenance to our customers' vehicles for optimal performance.

Requirements include 2+ years as a service advisor, a high school diploma, a valid California driver’s license, and a pre-employment background check and drug screen. This is a full-time on-site role in Fairfield, CA.