Automotive Service Advisor - Customer Experience Leader

Lou Sobh Auto Group; Athens (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Outstanding Pay Plan

Medical, Dental and Vision Insurance

Paid Vacation

Paid Company Holidays

Paid Training

Work-Life Balance

Ongoing Professional Development

Employee Discounts

Family-Friendly and Inclusive Team CIh

Career Growth and Internal Promotions

Custom and Competitive Wage Plan

Job summary

Lou Sobh Automotive in Alabama is seeking an Automotive Service Advisor to be at the forefront of the service department. You will own the customer’s experience in the service lane, be the first contact for vehicle status, repairs, diagnostics and issues, and promote the latest parts and accessories.

The role emphasizes delivering excellent customer service, coordinating with technicians, and ensuring work is scheduled efficiently while maintaining high customer satisfaction.

Qualifications

• Organized and friendly personality.
• Strong written and verbal communication.
• Proven track record in customer service and sales.
• Ability to manage time and multitask in a busy service lane.
• Collaborates with technicians and management.

Responsibilities

• Provide outstanding customer service in the service lane.
• Own the customer experience from check-in to vehicle status updates.
• Coordinate with technicians to schedule work efficiently.
• Explain services and repair estimates to customers.
• Maintain customer happiness standards.
• Follow company policies and safety regulations.

Skills

Organized

Excellent communication

Customer service

Time management

Team leadership

Self-motivated

Clean driving record

Job description

Lou Sobh Automotive in Alabama is seeking an Automotive Service Advisor to be at the forefront of the service department. You will own the customer’s experience in the service lane, be the first contact for vehicle status, repairs, diagnostics and issues, and promote the latest parts and accessories.

The role emphasizes delivering excellent customer service, coordinating with technicians, and ensuring work is scheduled efficiently while maintaining high customer satisfaction.