Service Advisor

Lou Sobh Volkswagen of Athens; Athens (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Outstanding Pay Plan

Medical, Dental and Vision Insurance

Paid Vacation

Paid Company Holidays

Paid Training

Work-Life Balance

Ongoing Professional Development

Employee Discounts

Family-Friendly and Inclusive Team/Cow

Career Growth and Internal Promotions

Custom and Competitive Wage Plan

Job summary

Lou Sobh Automotive in Georgia is seeking an Automotive Service Advisor to own the customer experience in the service lane, coordinating diagnostics, repairs, and scheduling with a focus on clear communication.

You will become versed in product offerings, inventory needs, and technician scheduling, delivering outstanding service in a state-of-the-art environment, while upholding customer satisfaction and teamwork.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management and prioritization skills.
• Excellent communication with customers and team.
• Professional, well-groomed appearance.
• Proven track record in service and sales.
• Team oriented, self-motivated, and able to work with little supervision.
• Clean driving record and valid driver's license.

Responsibilities

• Great customer service and direct customer contact.
• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Own the customer experience and carry out assignments to leave a positive impression.
• Provide concierge support for owner inquiries by phone or in person.
• Manage technicians' time and distribute work efficiently.
• Answer questions about vehicle problems, warranties, services, and repairs.
• Maintain customer happiness scores per company standards.
• Oversee warranty claim administration.
• Support compliance with laws and company policies.
• Foster good relations with factories and cross-functional teams.

Skills

Customer service

People management

Time management

Communication

Professional appearance

Sales experience

Organized

Driver's license

Job description

We are seeking an Automotive Service Advisor to join our exciting and motivated team!

As a Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. In this role, you will own our customer’s experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs, diagnostics and issues. You will need to become well-versed in product offerings, inventory needs, technician scheduling and customer service.

Who We Are

At Lou Sobh Automotive, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Lou Sobh Automotive is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.

Our goal is to exceed a client’s total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That's why we're proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!

What We Offer

• Outstanding Pay Plan
• Medical, Dental and Vision Insurance
• Paid Vacation
• Paid Company Holidays
• Paid Training
• Work-Life Balance
• Ongoing Professional Development
• Employee Discounts
• Family-Friendly and Inclusive Team Culture
• Career Growth and Internal Promotions
• Custom and Competitive Wage Plan

Responsibilities

• Great Customer Service
• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Oversee administration of warranty claims .
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction resultsTeam oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.