Automotive Service Advisor — Customer Experience Lead

Victory Toyota Highlands; West Virginia; On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Holidays

401(k) with Company Match

Opportunity for Advancement

Job summary

Victory Toyota Highlands is seeking an Automotive Service Advisor to facilitate communication between customers and technicians. The advisor will manage service appointments, ensure quality control on repairs, and maintain a professional appearance. Ideal candidates should possess a high school diploma or GED, have at least one year of dealer-level experience, and demonstrate strong customer service and communication skills. Additional perks include competitive pay, medical benefits, and a 401(k) with company match.

Qualifications

• Must have a valid and unrestricted driver's license.
• Professional and dependable appearance required.
• Outstanding communication and customer service skills.

Responsibilities

• Serve as the primary point of contact for service/repair activities.
• Schedule service for customers in person or on the phone.
• Make repair recommendations and set customer expectations.

Skills

Customer service skills

Communication skills

Basic computer skills

Safety oriented

Education

High school diploma or GED

Post-secondary automotive training

Job description

Victory Toyota Highlands is seeking an Automotive Service Advisor to facilitate communication between customers and technicians. The advisor will manage service appointments, ensure quality control on repairs, and maintain a professional appearance. Ideal candidates should possess a high school diploma or GED, have at least one year of dealer-level experience, and demonstrate strong customer service and communication skills. Additional perks include competitive pay, medical benefits, and a 401(k) with company match.