Automotive Service Advisor - Customer Liaison & Scheduling

Victory Toyota; Kentucky; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive Pay Based on Experience

Medical Benefits

Paid Vacation

Holidays

401(k) with Company Match

Job summary

Victory Toyota located in Kentucky is looking for an Automotive Service Advisor. This role serves as the primary point-of-contact between customers and technicians for automotive service and repair. Responsibilities include scheduling service, following up on repairs, and ensuring customer satisfaction. The ideal candidate will have a high school diploma or GED, at least one year of related experience, and possess excellent communication skills. Competitive pay and benefits are offered, making this an excellent career opportunity in a professional workplace.

Qualifications

• At least one year of dealer-level or large facility experience preferred.
• Valid and unrestricted driver's license and clean driving record.
• Must be able to work in a fast-paced team environment.

Responsibilities

• Schedule service for customers to ensure accurate diagnosis.
• Follow up on repair status and inform customers about delays.
• Make repair recommendations and manage customer expectations.
• Ensure all repairs go through quality control.
• Maintain knowledge of vehicle operations and service information.

Skills

Outstanding communication skills

Customer service oriented

Basic computer and internet skills

Education

High school diploma or GED

Job description

Victory Toyota located in Kentucky is looking for an Automotive Service Advisor. This role serves as the primary point-of-contact between customers and technicians for automotive service and repair. Responsibilities include scheduling service, following up on repairs, and ensuring customer satisfaction. The ideal candidate will have a high school diploma or GED, at least one year of related experience, and possess excellent communication skills. Competitive pay and benefits are offered, making this an excellent career opportunity in a professional workplace.