Automotive Service Advisor | Customer Experience Lead

Smithville Ford; Smithville (MO); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid vacation

Employee discounts

Top training program

Healthcare benefits

401k

Job summary

Balderston Automotive Group in Smithville, Missouri is seeking a dependable Service Advisor to be the primary link between customers and the service department. You will manage service orders, help customers understand maintenance needs, and coordinate with technicians to ensure timely, quality service.

The role emphasizes excellent communication, organization, and a focus on delivering a positive customer experience in a family-owned dealership environment.

Qualifications

• Organized and friendly personality.
• Fantastic communication with customers.
• Strong attention to detail and accuracy.
• Proven customer service mindset.

Responsibilities

• Oversee service orders and flow of the Drive Lane.
• Ensure customers receive prompt, courteous service.
• Coordinate work between technicians and service staff.
• Provide concierge support for customer inquiries in person or by phone.
• Maintain positive relationships with customers and factory partners.

Skills

Organized personality

Excellent communication

Detail oriented

Customer service

Job description

Balderston Automotive Group in Smithville, Missouri is seeking a dependable Service Advisor to be the primary link between customers and the service department. You will manage service orders, help customers understand maintenance needs, and coordinate with technicians to ensure timely, quality service.

The role emphasizes excellent communication, organization, and a focus on delivering a positive customer experience in a family-owned dealership environment.