SMV - Service Advisor

Smithville Ford; Smithville (MO); Sur place; USD 52 000 - 68 000; Plein temps

Avantages offerts par ce poste

Paid vacation

Employee discounts

Top training program

Healthcare benefits

401k

Résumé du poste

Balderston Automotive Group in Smithville, Missouri is seeking a dependable Service Advisor to be the primary link between customers and the service department. You will manage service orders, help customers understand maintenance needs, and coordinate with technicians to ensure timely, quality service.

The role emphasizes excellent communication, organization, and a focus on delivering a positive customer experience in a family-owned dealership environment.

Qualifications

• Organized and friendly personality.
• Fantastic communication with customers.
• Strong attention to detail and accuracy.
• Proven customer service mindset.

Responsabilités

• Oversee service orders and flow of the Drive Lane.
• Ensure customers receive prompt, courteous service.
• Coordinate work between technicians and service staff.
• Provide concierge support for customer inquiries in person or by phone.
• Maintain positive relationships with customers and factory partners.

Connaissances

Organized personality

Excellent communication

Detail oriented

Customer service

Description du poste

Service AdvisorAbout Us:Balderston Automotive Group is a well-established, customer-focused organization representing multiple automotive brands. We pride ourselves on accuracy, teamwork, and operational excellence across all departments. We’re looking for a dependable, detail-oriented accounting professional to join our service department team in Smithville, Missouri.Position Overview:Serves as the primary communication link between customers and the service department. The role combines customer service, sales, and automotive knowledge to help customers understand vehicle maintenance and repair needs while coordinating work with technicians.ResponsibilitiesOversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.Ensure the daily inventory of technicians' time is consistently sold to service customers.Distribute work between technicians efficiently.Answer technical questions about vehicle problems, warranties, services, and repairs.Maintain Customer Success Index at or above company standards.Assist in diagnosing vehicle problems; order parts and tools as necessary.Oversee administration of warranty claims as well as training and supervising of service department.Reinforces company policies and adheres to company standards.Encourages compliance with applicable laws and regulations.Maintain good working relationship with factory(s) and foster positive employee relations.QualificationsOrganized and friendly personalityDemonstrated ability to manage others.Time management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivated.Able to work with little supervision.Clean driving record and valid driver’s licenseBenefitsFamily owned over 40 years.Paid vacationEmployee discountsWe provide you with one of the industry’s TOP training programs, and it’s Free and Paid!Family environmentCommunity outreach focusNewest store to the Balderston family - small, but growing fast.Performance Bonus ProgramFull Benefits Package including Healthcare Benefits, 401k.Upward Mobility: We love to promote from withinBALDERSTON AUTO GROUP is an Equal Opportunity EmployerFull-Time Opportunities for Women, Minorities, and Veterans are encouraged to apply.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.