Automotive Service Advisor — Customer Experience Leader

Lou Fusz Ford Inc; St. Louis (MO); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision plans

Life Insurance

Long-Term Disability

401(k) plan with company match

Voluntary benefits

Paid vacation

Paid holidays

Personal time off

Bereavement leave

Employee discounts

Referral bonus

Academy training

Manufacturer training

Advancement opportunities

Supportive team environment

Résumé du poste

Lou Fusz Automotive Network in Missouri seeks an Automotive Service Advisor to connect customers with our Service Department, ensuring they feel informed, valued, and confident in the care their vehicle receives.

The ideal candidate has automotive service experience, strong customer service skills, and a drive to succeed. This is a union position offering comprehensive benefits, career growth, and a collaborative team environment.

Qualifications

• Previous automotive service advisor or dealership service experience preferred.
• Strong automotive knowledge and the ability to understand and explain vehicle repairs and maintenance.
• Excellent verbal and written communication skills.
• Outstanding customer service and relationship-building abilities.
• Strong organizational skills and attention to detail.
• Ability to manage multiple customers and priorities in a fast-paced environment.
• Strong follow-up skills and a commitment to keeping customers informed.
• Willingness to participate in manufacturer and dealership training.

Responsabilités

• Greet customers promptly and professionally when they arrive for service.
• Build lasting relationships with customers and provide an exceptional service experience.
• Listen carefully to customer concerns and accurately document vehicle symptoms and requested services.
• Perform thorough vehicle walk-arounds and identify potential maintenance or service needs.
• Write clear and accurate repair orders based on customer concerns and technician recommendations.
• Communicate repair and maintenance recommendations in a way that customers can easily understand.
• Provide customers with accurate estimates of parts, labor, and anticipated completion times.
• Review technician findings and recommendations with customers.
• Obtain customer authorization before additional work is performed.
• Communicate regularly with customers regarding the status of their vehicle.
• Coordinate with Technicians, Parts personnel, and Service Management to ensure repairs are completed efficiently and correctly.
• Monitor repair orders and follow up on delayed or additional repairs.
• Explain completed repairs and recommended maintenance at vehicle delivery.
• Review invoices and ensure customers understand charges and work performed.
• Schedule future maintenance and service appointments.
• Follow up with customers after service visits to ensure satisfaction.
• Maintain accurate customer and vehicle records.
• Promote recommended maintenance, service specials, manufacturer campaigns, warranties, and other available services.
• Meet or exceed established customer satisfaction, sales, productivity, and performance goals.
• Handle customer concerns professionally and work toward effective resolutions.
• Stay current on vehicle technology, manufacturer requirements, service procedures, and dealership policies.
• Properly utilize dealership systems, technology, and communication tools.
• Maintain a clean, organized, and professional work environment.
• Follow all company safety policies and procedures.
• Perform other duties as assigned by management.

Connaissances

Service adviser experience

Automotive knowledge

Verbal & written communication

Customer service

Organizational skills

Multitasking

Follow-up skills

Team collaboration

Positive attitude

Work ethic

Performance goals

Computer proficiency

Driver's license

Training willingness

Drug screen background ok

Description du poste

Lou Fusz Automotive Network in Missouri seeks an Automotive Service Advisor to connect customers with our Service Department, ensuring they feel informed, valued, and confident in the care their vehicle receives.

The ideal candidate has automotive service experience, strong customer service skills, and a drive to succeed. This is a union position offering comprehensive benefits, career growth, and a collaborative team environment.