Service Lane Leader - Drive Customer Experience & Growth

Sonic Automotive; San Jose (CA); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k plan

Competitive training programs

Special benefits for car purchases

Job summary

Sonic Automotive is seeking a Service Lane Manager to oversee the daily operations at Honda of Stevens Creek in San Jose, CA. This role is vital in ensuring a top-notch customer experience and efficiency in the service department. The ideal candidate will have over 3 years of automotive service management experience, excellent customer service skills, and the ability to lead a team effectively.

Join us for comprehensive training, competitive compensation of $130,000 to $180,000, and rewarding benefits like medical coverage and 401k.

Qualifications

• Must be legally authorized to work in the United States.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong knowledge of dealership service operations.

Responsibilities

• Oversee daily operations of the service drive.
• Lead and support Service Advisors to achieve performance goals.
• Monitor customer satisfaction scores and resolve customer concerns.
• Drive service sales growth through effective customer communication.

Skills

Customer service

Team leadership

Conflict resolution

Automotive service knowledge

Organizational skills

Education

3+ years of automotive service management experience

Valid driver's license

Tools

Dealership management systems (CDK, Reynolds & Reynolds)

Job description

Sonic Automotive is seeking a Service Lane Manager to oversee the daily operations at Honda of Stevens Creek in San Jose, CA. This role is vital in ensuring a top-notch customer experience and efficiency in the service department. The ideal candidate will have over 3 years of automotive service management experience, excellent customer service skills, and the ability to lead a team effectively.

Join us for comprehensive training, competitive compensation of $130,000 to $180,000, and rewarding benefits like medical coverage and 401k.