Automotive Service Advisor

Courtesy Chevrolet Inc.; San Diego (CA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation with base + 0

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Ongoing training and career develop

Employee vehicle purchase and service

Advancement opportunities

Job summary

Courtesy Chevrolet San Diego is seeking a professional, customer-focused Service Advisor to join our dealership team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring an exceptional service experience from vehicle check-in through delivery.

The role emphasizes greeting customers, documenting concerns, recommending services, and communicating timelines and costs while coordinating with technicians to ensure timely repairs and high

Qualifications

• Prior automotive service advisor experience preferred.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic automotive knowledge and understanding of vehicle maintenance.
• Excellent organizational and problem-solving abilities.
• Professional appearance and demeanor.
• Valid driver's license with a clean driving record.
• Pass background check and drug screen.

Responsibilities

• Greet customers promptly and professionally.
• Document repair orders and accurately record customer concerns.
• Recommend maintenance and repair services based on vehicle needs.
• Communicate repair costs and timelines to customers.
• Coordinate with technicians for accurate diagnosis and timely repairs.
• Provide customers with regular updates on vehicle status.
• Explain services performed at vehicle pickup.
• Maintain high levels of customer satisfaction and build relationships.
• Handle concerns professionally and ensure compliant documentation.

Skills

Customer service

Communication

Multitasking

Organizational skills

Problem solving

Professional appearance

Driver's license

Dealership systems

Tools

Dealership Management Systems

Job description

Courtesy Chevrolet San Diego is seeking a professional, customer-focusedService Advisor to join our dealership team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring an exceptional service experience from vehicle check-in through delivery.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document repair orders.
• Recommend maintenance and repair services based on vehicle needs.
• Communicate repair recommendations, costs, and timelines to customers.
• Coordinate with technicians to ensure accurate diagnosis and timely completion of repairs.
• Provide customers with regular updates regarding vehicle status.
• Review completed repairs and explain services performed at vehicle pick-up.
• Maintain high levels of customer satisfaction and build long-term customer relationships.
• Handle customer concerns and resolve issues in a professional manner.
• Ensure all documentation is completed accurately and in compliance with dealership policies.

Qualifications

• Previous automotive service advisor experience preferred.
• Strong customer service and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Basic automotive knowledge and understanding of vehicle maintenance and repairs.
• Excellent organizational and problem-solving abilities.
• Professional appearance and demeanor.
• Valid driver's license with a clean driving record.
• Proficiency with dealership management systems is a plus.
• Must pass background check and drug screen

What We Offer

• Competitive compensation (base salary plus commission/bonus opportunities)
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Ongoing training and career development
• Employee vehicle purchase and service discounts
• Supportive team environment with opportunities for advancement