Automotive Service Advisor

Courtesy Automotive Group; San Diego (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Ongoing training and career dev.

Employee vehicle purchase and service

Supportive team environment

Job summary

Courtesy Chevrolet San Diego is seeking a professional Service Advisor to act as the primary contact between customers and the service department. You will manage check-in, document concerns, and ensure an exceptional service experience from start to delivery.

Responsibilities include presenting repair options, timelines, and costs, while coordinating with technicians to provide timely updates and quality results for every vehicle.

Qualifications

• Previous service advisor or customer-facing automotive experience preferred.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greet customers promptly and professionally.
• Document repair orders accurately based on concerns.
• Recommend maintenance and repair services as needed.
• Explain costs and timelines to customers clearly.
• Coordinate with technicians to ensure timely diagnosis and repair.
• Provide regular updates on vehicle status to customers.
• Review completed work and explain services at pickup.
• Maintain high customer satisfaction and build relationships.
• Ensure documentation complies with dealership policies.

Skills

Customer service

Communication

Multitasking

Organizational skills

Automotive knowledge

Problem solving

Job description

Courtesy Chevrolet San Diego is seeking a professional, customer-focusedService Advisor to join our dealership team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring an exceptional service experience from vehicle check-in through delivery.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document repair orders.
• Recommend maintenance and repair services based on vehicle needs.
• Communicate repair recommendations, costs, and timelines to customers.
• Coordinate with technicians to ensure accurate diagnosis and timely completion of repairs.
• Provide customers with regular updates regarding vehicle status.
• Review completed repairs and explain services performed at vehicle pick-up.
• Maintain high levels of customer satisfaction and build long-term customer relationships.
• Handle customer concerns and resolve issues in a professional manner.
• Ensure all documentation is completed accurately and in compliance with dealership policies.

Qualifications

• Previous automotive service advisor experience preferred.
• Strong customer service and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Basic automotive knowledge and understanding of vehicle maintenance and repairs.
• Excellent organizational and problem-solving abilities.
• Professional appearance and demeanor.
• Valid driver's license with a clean driving record.
• Proficiency with dealership management systems is a plus.
• Must pass background check and drug screen

What We Offer

• Competitive compensation (base salary plus commission/bonus opportunities)
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Ongoing training and career development
• Employee vehicle purchase and service discounts
• Supportive team environment with opportunities for advancement