Automotive Service Advisor: Customer Experience Champion

Stonebriar Chevrolet; Frisco (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401K with company match

Health care plans

Five day work week

Training program

Career paths

Berkshire Hathaway Company

Job summary

Stonebriar Chevrolet is seeking an Experienced Service Advisor to own the customer experience in the service lane. You will be the key contact for customers, knowledgeable about our products, inventory needs, technician scheduling, and service processes.

From greeting owners to explaining repairs, you will present a professional, confident demeanor and contribute to a seamless service experience. The role emphasizes effective communication, organization, and a proactive approach to customer

Qualifications

• Organized and friendly personality.
• Excellent communication with customers.
• Strong time management and multitasking abilities.
• Ability to work well with others in a busy service lane.
• Clean driving record and valid license.

Responsibilities

• Oversee flow of the Drive Lane; ensure prompt, courteous service for customers.
• Take ownership of the customer experience by completing assignments to leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is allocated to service customers.
• Maintain high CSI standards.

Skills

Organized

Excellent communication

Time management

Teamwork

Driving record clean

Background check

Valid license

Job description

Stonebriar Chevrolet is seeking an Experienced Service Advisor to own the customer experience in the service lane. You will be the key contact for customers, knowledgeable about our products, inventory needs, technician scheduling, and service processes.

From greeting owners to explaining repairs, you will present a professional, confident demeanor and contribute to a seamless service experience. The role emphasizes effective communication, organization, and a proactive approach to customer