Automotive Service Advisor - Customer Experience Lead

The Lia Group; Northampton (MA); On-site; USD 65,000 - 125,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K with employer match

Paid Time Off

Paid weekly

Life insurance

Discounts on services and parts

Employee vehicle purchase plans

Uniforms provided

Job summary

The Lia CJDR Northampton is seeking an experienced Service Advisor to join our team. You will manage the drive lane flow, clearly communicate repair information to customers, and provide concierge support to ensure a positive owner experience.

Compensation ranges from $65K to $125K based on knowledge and production, with a comprehensive benefits package and ongoing training opportunities. This role emphasizes quality service in a fast-paced automotive environment.

Qualifications

• High school diploma or equivalent
• Excellent customer service skills
• Basic computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast-paced environment
• Excellent oral and written communication skills
• Must have a clean and valid driver's license

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Customer service

Communication skills

Computer skills

Positive attitude

Education

High school diploma

Job description

The Lia CJDR Northampton is seeking an experienced Service Advisor to join our team. You will manage the drive lane flow, clearly communicate repair information to customers, and provide concierge support to ensure a positive owner experience.

Compensation ranges from $65K to $125K based on knowledge and production, with a comprehensive benefits package and ongoing training opportunities. This role emphasizes quality service in a fast-paced automotive environment.