Automotive Service Advisor: Customer Care & Repairs

CADILLAC OF JACKSON LLC

Ridgeland (MS)

On-site

USD 32,000 - 45,000

Full time

12 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

CADILLAC OF JACKSON LLC is seeking an experienced service advisor in Ridgeland, MS. You will act as the liaison between auto clients and technicians, listening to concerns, providing estimates, and scheduling appointments to ensure smooth repair workflows.

The role emphasizes clear communication, efficient service coordination, and accurate documentation to deliver a positive customer experience.

Qualifications

A high school diploma or equivalent is generally required.
Automotive knowledge of mechanics, parts, and common repair issues is crucial.
Strong written and verbal communication skills are necessary to interact with customers, technicians and management.
Customer service skills are essential to build trust and satisfaction.
Proficiency with computers and repair-order software is often needed.
Organizational skills help manage time, multitask, and maintain records.

Responsibilities

Greet customers, listen to their vehicle issues, and explain necessary repairs in clear, non-technical terms.
Schedule appointments, process repair orders, and manage the workflow between customers and technicians.
Provide cost estimates for repairs, advise on alternatives, and obtain customer approvals.
Convey customer problems to technicians and explain findings back to the customer.
Ensure customers have a positive experience with follow-up and resolution of issues or complaints.
Handle paperwork related to repairs, maintain customer records, and process payments.