Automotive Service Advisor - Customer Experience Expert

Fletcher Jones Imports; Carson (CA); On-site; USD 61,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick time

Paid vacation

401(k)

401(k) matching

Flexible spending account

Professional development assistance

Life insurance

Employee assistance plan

Disability insurance

Job summary

Fletcher Jones Toyota of Carson is seeking a Service Advisor to deliver an exceptional guest experience by greeting customers, listening to service needs, and coordinating with technicians to ensure clear communication of maintenance or repair requirements.

You will prepare repair orders, estimate times and costs, and review approvals with clients while maintaining updates on progress and maximizing sales opportunities.

Qualifications

• Valid driver’s license and clean driving record
• Previous experience as a Service Advisor preferred

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients
• Monitor the progress of each vehicle throughout the day and update customers frequently
• Increase profitability by maximizing sales by promoting the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold

Job description

Fletcher Jones Toyota of Carson is seeking a Service Advisor to deliver an exceptional guest experience by greeting customers, listening to service needs, and coordinating with technicians to ensure clear communication of maintenance or repair requirements.

You will prepare repair orders, estimate times and costs, and review approvals with clients while maintaining updates on progress and maximizing sales opportunities.