Remote Automotive Service Advisor

AAA Club Alliance; Beavercreek (OH); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Paid parental leave

401k with company match up to 7%

2+ weeks PTO

Paid holidays

Volunteer opportunities + 1 day

AAA Membership

Learning reimbursement

And MORE!

Job summary

AAA Club Alliance is hiring an Automotive Service Advisor in Beavercreek, OH to connect customers with our skilled in-shop technicians. You’ll guide clients through repairs, review needs, and keep everyone informed about costs and timing while ensuring a top-notch customer experience.

The role requires a High School Diploma or equivalent, and strong communication with 3+ years in customer service or automotive settings.

Qualifications

• High School Diploma or equivalent is required.
• Prior experience in automotive or fast-paced customer service/sales is preferred (3+ years).
• Knowledge of automotive technology and ability to explain service needs to customers and technicians.
• ASE Certification is a plus but not required.
• Valid driver’s license and ability to pass pre-employment screenings.
• Strong teamwork and communication skills to collaborate with the shop and customers.
• Authorized to work in the USA.

Responsibilities

• Greet customers, answer calls, and schedule appointments promptly and courteously.
• Review recommended repairs and services with customers to ensure clarity and understanding.
• Communicate updates if costs, timing, or scope of work change, documenting approvals accurately.
• Distribute work to shop technicians and track progress to ensure timely, high-quality results.
• Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed.
• Monitor upcoming inspection and maintenance schedules, proactively notifying customers when service is due.
• Other duties as assigned.

Skills

Customer service

Communication skills

Automotive knowledge

Sales experience

Education

High School Diploma or equivalent

ASE Service Advisor Certification

Job description

AAA Club Alliance is hiring an Automotive Service Advisor in Beavercreek, OH to connect customers with our skilled in-shop technicians. You’ll guide clients through repairs, review needs, and keep everyone informed about costs and timing while ensuring a top-notch customer experience.

The role requires a High School Diploma or equivalent, and strong communication with 3+ years in customer service or automotive settings.