Automotive Service Advisor

Straub Automotive Group; West Virginia; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible schedule options

Overtime opportunities

Employee vehicle purchase program

Employee Appreciation Month and more

Job summary

Straub Automotive – Ohio Valley is seeking a friendly, professional Service Advisor to connect customers with our technicians, advise on service options and manage vehicle concerns from intake to completion.

A high school diploma or equivalent, strong computer skills, and the ability to work Saturdays are required. We offer full benefits, a flexible schedule, employee discounts, and opportunities for growth in a family‑owned, award‑winning dealership.

Qualifications

• Excellent communication and organizational skills.
• Strong problem-solving and interpersonal abilities.
• Basic mechanical understanding and the ability to learn dealership systems.

Responsibilities

• Point of contact between customers and technicians.
• Advise customers on service options and maintenance.
• Schedule appointments and document vehicle concerns.
• Communicate clearly to resolve questions and ensure customer satisfaction.
• Maintain accurate service records.

Skills

Great communication

Organized

Problem-solving

Mechanical understanding

Positive mindset

Driven

Upbeat attitude

Education

High school diploma or equivalent

Tools

Computer systems proficiency

Job description

Service Advisor

Straub Automotive – Ohio Valley

At Straub Automotive we're a fun-loving, hard-working team that takes pride in what we do.

We're growing and looking to add a Service Advisor to our team. This can be someone with direct experience or a background in retail, service industry, or enjoys creating exceptional customer experiences.

WhyStraub?

• Employee Perks – Flexible schedule options. Overtime opportunities. Employee vehicle purchase program. Employee Appreciation Month and much more!
• Family-Owned & Award-Winning– Three generations strong! Winner of the 2026 TIME Dealer of the Year; Honda's President's Award, JD Power's Dealer of Excellence Award; Hyundai's Board of Excellence Award; Nissan's Award of Excellence and numerous others.#1 Honda store in WV!
• Full Benefits Package– Health, dental, and vision insurance, 401(k) with company match, paid time off, and holidays.
• Training & Growth – Training to build your skills and your career.
• Strong Leadership – Managers who know the business and support their employees.
• Fun, Supportive Team – A place where people enjoy coming to work.

What You'll Do

• Point of Contact - Connection between customers and technicians.
• Advising - Build trust by advising customers on vehicle service and maintenance.
• Scheduling - Manage appointments and document vehicle concerns.
• Communication - Resolve customer questions and concerns professionally.
• Documentation - Maintain accurate service records.

What We're Looking For

• Skills - Great communication! Organized. Problem-solver. Commonsense. Positive mindset. Driven. Mechanical understanding. Upbeat attitude!
• Technology - Strong comfort with using computer systems.
• Driving Record– Valid driver's license with a clean driving record.
• Education– High school diploma or equivalent.
• Availability– Ability to work Saturdays.

Straub Automotive is an Equal Opportunity Employer.