Automotive Service Advisor

Straub Hyundai; Triadelphia (WV); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Flexible schedule

Overtime opportunities

Employee vehicle purchase program

Employee Appreciation Month

Job summary

Straub Automotive – Ohio Valley in West Virginia is seeking a Service Advisor to join our fun-loving, hardworking team. You will be the main link between customers and technicians, advising on service needs and scheduling while ensuring accurate documentation and exceptional experiences.

We value strong communication, reliability, and a positive, proactive attitude. Experience welcome from retail or service, and a valid driver’s license is required. Equal opportunity employer.

Qualifications

• Excellent communication and organizational skills; problem-solving.
• Mechanical understanding with a proactive, positive attitude.
• High school diploma or equivalent; valid driver’s license.

Responsibilities

• Point of Contact - Connection between customers and technicians.
• Advising - Build trust by advising customers on vehicle service and maintenance.
• Scheduling - Manage appointments and document vehicle concerns.
• Communication - Resolve customer questions and concerns professionally.
• Documentation - Maintain accurate service records.

Skills

Great communication

Organized

Problem-solving

Commonsense

Positive mindset

Driven

Mechanical understanding

Upbeat attitude

Education

High school diploma or equivalent

Tools

Computer systems

Job description

Service Advisor

Straub Automotive – Ohio Valley

At Straub Automotive we're a fun-loving, hard-working team that takes pride in what we do.

We're growing and looking to add a Service Advisor to our team. This can be someone with direct experience or a background in retail, service industry, or enjoys creating exceptional customer experiences.

WhyStraub?

• Employee Perks – Flexible schedule options. Overtime opportunities. Employee vehicle purchase program. Employee Appreciation Month and much more!
• Family-Owned & Award-Winning– Three generations strong! Winner of the 2026 TIME Dealer of the Year; Honda's President's Award, JD Power's Dealer of Excellence Award; Hyundai's Board of Excellence Award; Nissan's Award of Excellence and numerous others.#1 Honda store in WV!
• Full Benefits Package– Health, dental, and vision insurance, 401(k) with company match, paid time off, and holidays.
• Training & Growth – Training to build your skills and your career.
• Strong Leadership – Managers who know the business and support their employees.
• Fun, Supportive Team – A place where people enjoy coming to work.

What You'll Do

• Point of Contact - Connection between customers and technicians.
• Advising - Build trust by advising customers on vehicle service and maintenance.
• Scheduling - Manage appointments and document vehicle concerns.
• Communication - Resolve customer questions and concerns professionally.
• Documentation - Maintain accurate service records.

What We're Looking For

• Skills - Great communication! Organized. Problem-solver. Commonsense. Positive mindset. Driven. Mechanical understanding. Upbeat attitude!
• Technology - Strong comfort with using computer systems.
• Driving Record– Valid driver's license with a clean driving record.
• Education– High school diploma or equivalent.
• Availability– Ability to work Saturdays.

Straub Automotive is an Equal Opportunity Employer.