Auto Service Advisor: Customer-First Service Expert

Dial Auto Group; Chicago (IL); On-site; USD 38,000 - 65,000; Full time

Job summary

Dial Auto Group in Chicago, IL is seeking a full-time Automotive Service Advisor to be the primary contact between customers and the service department. You will greet guests, listen to concerns, and document vehicle issues accurately, while preparing maintenance estimates and explaining repairs.

The role requires coordinating with technicians and keeping customers updated on timelines.

Qualifications

• Strong customer service and satisfaction focus for long-term relationships.
• Knowledge of vehicle maintenance and automotive repair to communicate service needs.
• Clear verbal and written communication with active listening.
• Basic computer skills including scheduling and email usage.

Responsibilities

• Greet guests and act as primary contact between customers and service department.
• Document vehicle issues accurately and prepare service estimates.
• Explain recommended maintenance and repairs to customers.
• Coordinate with technicians and update customers on repair status and timelines.
• Schedule service appointments and manage repair orders.
• Assist with warranty and insurance-related service questions and promote preventive maintenance.

Skills

Customer Service

Effective Communication

Attention to Detail

Time Management

Basic Computer Proficiency

Education

High School Diploma or Equivalent

Automotive Training

Tools

DMS

Scheduling Software

Email

Job description

Dial Auto Group in Chicago, IL is seeking a full-time Automotive Service Advisor to be the primary contact between customers and the service department. You will greet guests, listen to concerns, and document vehicle issues accurately, while preparing maintenance estimates and explaining repairs.

The role requires coordinating with technicians and keeping customers updated on timelines.