Auto Service Experience Lead

Stonebriar-Chevrolet; Frisco (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Great team environment

401K with employer match

Health care plans

Five-day work week

Training program

Career paths

Berkshire Hathaway Company

Job summary

Stonebriar Chevrolet in Frisco, TX, is seeking an experienced Service Advisor to own the customer experience in the service lane. You will be the main point of contact, guiding customers from check-in to repair explanation and scheduling, ensuring a smooth, professional visit.

You will need outstanding communication, organization, and a customer-first mindset. We offer a collaborative team, comprehensive benefits, and opportunities for career growth within a Berkshire Hathaway company.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to work well with others.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check & drug screen.
• Valid driver’s license.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Insures that the daily inventory of technicians' time is consistently sold to service customers.
• Maintain High CSI standards

Skills

Organized personality

Team collaboration

Time management

Customer communication

Professional appearance

Clean driving record

Background check & drug screen

Valid driver’s license

Job description

Stonebriar Chevrolet in Frisco, TX, is seeking an experienced Service Advisor to own the customer experience in the service lane. You will be the main point of contact, guiding customers from check-in to repair explanation and scheduling, ensuring a smooth, professional visit.

You will need outstanding communication, organization, and a customer-first mindset. We offer a collaborative team, comprehensive benefits, and opportunities for career growth within a Berkshire Hathaway company.