Automotive Service Advisor & Customer Experience

Volvo Cars Richmond; Richmond (VA); On-site; USD 48,000 - 52,000; Full time

Job summary

Haley Chrysler Dodge Jeep Ram in Richmond, VA is seeking an Express Service Advisor to act as the liaison between customers and the service department, greeting customers and understanding their vehicle needs.

You will explain repair options, provide cost estimates, schedule service appointments, and keep customers informed throughout the repair process while handling repair orders and warranty work.

Qualifications

• Excellent communication to explain technical information to customers and coordinate with staff.
• Strong automotive knowledge to diagnose issues and explain repairs to customers.
• Customer service focus to handle stressful situations and build loyalty.
• Multitask and maintain accurate records in a fast-paced environment.
• Able to diagnose problems and find cost-effective solutions with technicians.

Responsibilities

• Greet customers, listen to concerns, and build trust with clients.
• Inspect vehicles and assess service needs.
• Translate customer problems into clear instructions for technicians.
• Manage service appointments and coordinate with technicians for efficient workflow.
• Explain required services, maintenance schedules, and repair options with clear cost estimates.
• Process and verify repair orders and invoices.
• Follow up with customers after service to ensure satisfaction.

Skills

Communication

Technical Knowledge

Customer Service

Organizational Skills

Problem-Solving

Job description

Haley Chrysler Dodge Jeep Ram in Richmond, VA is seeking an Express Service Advisor to act as the liaison between customers and the service department, greeting customers and understanding their vehicle needs.

You will explain repair options, provide cost estimates, schedule service appointments, and keep customers informed throughout the repair process while handling repair orders and warranty work.